Facilitated by Information Technology Services, this online introductory workshop focuses on the fundamental concepts of Microsoft Excel. Attendees will learn spreadsheet terminology, Excel window components and navigation, entering various types of data, working with simple formulas and common functions. Additional features may be explored such as writing conditional formulas, sorting, and filtering data.

This training is ideal for anyone who needs to be clear, concise, and persuasive when presenting ideas to colleagues, prospects, or stakeholders in a virtual environment. The rules of virtual communication are constantly evolving and today we find that it is vital to be able to conduct serious business from a distance. Technology can be a serious filter to your message, but it does not have to be a barrier. This session will help you maximize your ability to successfully communicate in a virtual world. Attendees can expect to learn how to define virtual presence, discuss the impact of body language, voice, and words on your message, identify ways to create clear and persuasive messages via the GRID tool, determine techniques to deliver virtual messages with confidence and impact, and plan ways to implement learnings.

Psychological safety is a belief held by members of a team that the team environment is safe for interpersonal risk taking. In a psychologically safe environment, people are empowered to voice their needs, ideas, and concerns, to ask questions, and to admit mistakes — all without fear of repercussions. They feel valued, respected, and supported for their perspectives and who they are; fostering an atmosphere that embraces vulnerability as a steppingstone to innovation and learning. Attendees can expect to examine characteristics and benefits of a psychologically safe environment and identify ways within your control to contribute to psychological safety on teams.

Psychological safety is a belief held by members of a team that the team environment is safe for interpersonal risk taking. In a psychologically safe environment, people are empowered to voice their needs, ideas, and concerns, to ask questions, and to admit mistakes — all without fear of repercussions. They feel valued, respected, and supported for their perspectives and who they are; fostering an atmosphere that embraces vulnerability as a steppingstone to innovation and learning. Attendees can expect to examine characteristics and benefits of a psychologically safe environment and identify ways within your control to contribute to psychological safety on teams.

Participants learn how to meet stakeholder needs by managing the four parts of a service conversation: Open, Learn, Reply, and Close. After completing this training, participants are able to recognize barriers to effective stakeholder conversations, distinguish how to open the conversations in a way that gain confidence and cooperation, build a strategic mix of open and closed questions, share clear and correct information, deliver unwelcome news and present options in a constructive manner, and close a conversation by highlighting positive outcomes.

Psychological safety is a belief held by members of a team that the team environment is safe for interpersonal risk taking. In a psychologically safe environment, people are empowered to voice their needs, ideas, and concerns, to ask questions, and to admit mistakes — all without fear of repercussions. They feel valued, respected, and supported for their perspectives and who they are; fostering an atmosphere that embraces vulnerability as a steppingstone to innovation and learning. Attendees can expect to examine characteristics and benefits of a psychologically safe environment and identify ways within your control to contribute to psychological safety on teams.

Participants learn how to meet stakeholder needs by managing the four parts of a service conversation: Open, Learn, Reply, and Close. After completing this training, participants are able to recognize barriers to effective stakeholder conversations, distinguish how to open the conversations in a way that gain confidence and cooperation, build a strategic mix of open and closed questions, share clear and correct information, deliver unwelcome news and present options in a constructive manner, and close a conversation by highlighting positive outcomes.

Participants learn how to meet stakeholder needs by managing the four parts of a service conversation: Open, Learn, Reply, and Close. After completing this training, participants are able to recognize barriers to effective stakeholder conversations, distinguish how to open the conversations in a way that gain confidence and cooperation, build a strategic mix of open and closed questions, share clear and correct information, deliver unwelcome news and present options in a constructive manner, and close a conversation by highlighting positive outcomes.

Synchrony is an alignment of patterns of neurological, emotional, and physiological activity between individuals, which can result in increased subjective liking, empathy, support, cooperation, rapport, learning, and processing speed, leading to higher rated engagement and performance. To optimize engagement and performance, it is the leader's role to intentionally up-regulate or down-regulate synchrony on their team. Attendees can expect to explore the role of synchrony in enhancing team engagement and collaboration, examine the current level of synchrony on their team, and distinguish between types of work that benefit from high levels of synchrony versus those that benefit from lower levels.

This training is ideal for anyone who needs to be clear, concise, and persuasive when presenting ideas to colleagues, prospects, or stakeholders in a virtual environment. The rules of virtual communication are constantly evolving and today we find that it is vital to be able to conduct serious business from a distance. Technology can be a serious filter to your message, but it does not have to be a barrier. This session will help you maximize your ability to successfully communicate in a virtual world. Attendees can expect to learn how to define virtual presence, discuss the impact of body language, voice, and words on your message, identify ways to create clear and persuasive messages via the GRID tool, determine techniques to deliver virtual messages with confidence and impact, and plan ways to implement learnings.

Synchrony is an alignment of patterns of neurological, emotional, and physiological activity between individuals, which can result in increased subjective liking, empathy, support, cooperation, rapport, learning, and processing speed, leading to higher rated engagement and performance. To optimize engagement and performance, it is the leader's role to intentionally up-regulate or down-regulate synchrony on their team. Attendees can expect to explore the role of synchrony in enhancing team engagement and collaboration, examine the current level of synchrony on their team, and distinguish between types of work that benefit from high levels of synchrony versus those that benefit from lower levels.

Synchrony is an alignment of patterns of neurological, emotional, and physiological activity between individuals, which can result in increased subjective liking, empathy, support, cooperation, rapport, learning, and processing speed, leading to higher rated engagement and performance. To optimize engagement and performance, it is the leader's role to intentionally up-regulate or down-regulate synchrony on their team. Attendees can expect to explore the role of synchrony in enhancing team engagement and collaboration, examine the current level of synchrony on their team, and distinguish between types of work that benefit from high levels of synchrony versus those that benefit from lower levels.