We've Built a Team Dedicated to Supporting the Business School Community

At ETS, the core of our mission is education — we strive to promote and support education and professional development for all people worldwide. For decades, we have built assessments and solutions to ensure students are making meaningful gains in knowledge and critical skills through their pursuit of higher education.

We applaud the work you do to provide students with the highest-quality education and a pathway to lead in an ever-evolving global economy. Our team is here to support your goals as you educate and inform the next generation of business leaders.

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Meet the Team

Christine MacKrell, Regional Manager, Assessment Solutions
headshot-CMacKrell-90x90.pngAs Regional Manager in the Higher Education division at ETS, MacKrell works with institutions throughout the country on their assessment plans and processes, including all facets of test administration and score interpretation. MacKrell She has worked in the field of higher education for 20 years.

Email: [email protected]
LinkedIn®: https://linkedin.com/in/christine-mackrell-091a75b/


Steven Pietsch, Senior Advisor
headshot-SPietsch-90x90.pngSteven Pietsch has over 20 years of experience in the higher education sector, leading education programs for Dow Jones®, The Wall Street Journal®, McGraw-Hill’s Businessweek, Bloomberg News and Bloomberg Businessweek. He was instrumental in the development of products designed to help students develop their career readiness strategies. Pietsch is currently Senior Advisor with the Global Higher Education division at ETS, leading a team of strategic advisors who focus on engagement with the business school community. Pietsch also serves as Strategic Advisor and Liaison to business schools in Texas and the Southwestern region.

Email: [email protected]
LinkedIn: https://linkedin.com/in/steven-pietsch/


Jay Bryant, Strategic Advisor
headshot-JBryant-90x90.pngWith a career spent entirely in education, Bryant has both classroom and administrative experience. Since 2004, he has overseen admissions, recruiting, financial aid, international students and student affairs in graduate business education. Bryant has worked in global higher education markets at both UC San Diego and Thunderbird School of Global Management, part of Arizona State University. Bryant serves as Strategic Advisor and Liaison for ETS to the business schools in the Western and Midwestern regions.

Email: [email protected]
LinkedIn: https://linkedin.com/in/thunderjay/


Kathy Henderson, Strategic Advisor
headshot-KHenderson-90x90.pngHenderson has over 20 years of product and business development experience within publishing and the higher education market with a concentrated focus on business schools, working with such brands as Dow Jones, The Wall Street Journal, the American Psychological Association®, Cengage Learning®, Bloomberg News and Bloomberg Businessweek. She serves as Strategic Advisor and Liaison for ETS to business schools in the Northeast and Mid-Atlantic states.

Email: [email protected]
LinkedIn: https://linkedin.com/in/kathy-henderson-13757a11/

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Explore a Sample Assessment Report

Learn how the HEIghten® Critical Thinking assessment can be implemented as part of a learning-improvement project.

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Review Test Content

Judge the appropriateness of ETS assessments for your department or program with a content review, in a timed experience like the actual test. Request as many review copies as necessary — one for each member of your review committee.

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Quick Facts on Student Motivation

Ensure students’ scores reflect their true ability. Download our infographic, Motivation Matters, to learn about recent studies around student motivation and strategies that can help encourage students to give their best effort.

Close the Loop for Continuous Improvement of Learning Outcomes
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The ETS® Major Field Tests are outcomes assessments designed to measure student’s abilities to apply critical thinking skills and their comprehensive knowledge of their major field of study.

The HEIghten® Outcomes Assessment Suite measures learners' skills and competencies in:

  • Critical Thinking
  • Written Communication
  • Quantitative Literacy
  • Civic Competency & Engagement 
  • Intercultural Competency & Diversity