Support
We’re with You through Every Step of Lifelong Learning
Elevating students, faculty, and staff in their academic and professional pursuits is a community-wide endeavor—and the university’s support teams are here to provide a solid base for excellence. From fielding service requests to helping instructors digitally enhance their courses, all members of the Northeastern community can aim high knowing the technical details are taken care of.
Real-Time Virtual Training
Northeastern ITS staff offer virtual instructor-led training sessions on Canvas and integrated tools, Panopto Lecture Capture, Microsoft Teams, and other academic technologies.
Contact the Service Desk
For additional questions or for assistance with a technical issue, please contact the IT Service Desk.
Call: 617.373.4357
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Drop-In Hours
Instructors and TAs can join drop-in hours to ask questions about Canvas, Microsoft Teams, Canvas and other digital teaching tools. Join virtually, Monday – Friday, 1 p.m. – 4 p.m. ET, via Zoom.